Reviews

I had the pleasure of working with both Jeremy and Tom on a peculiar request I had about increasing gas pressure in our gas line. Tom spent the most time... read more working with me and I found him not only professional and courteous, but also generous with his time, really making an effort to understand the nature of my request. Ultimately, after a service call to take a gas pressure reading, Tom helped me understand I didn't need to make any changes to our line. While this wasn't a large job, I certainly felt that Tom and Washington Water Heaters are a knowledgeable and customer service-oriented company I'd be happy to work with again.

My old water heater was leaking. When the technician came, he found that the guy who installed the AC for our house ran the pipe too close to the... read more water heater. The tank he had would not fit. He made a phone call to check if the suppliers had the tank that could fit the space, went out to get the tank, came back in about 45 minutes, installed the new tank for me, making sure that the release valve is accessible, left the place in a nice looking condition. To me, that's an awesome service.

We called Washington Water Heaters to service our Noritz tankless water heater. The problem turned out to be a little more complicated than was first anticipated. The techs... read more at Washington Water Heaters went the extra mile to research the problem and made several visits to make sure things were right. We couldn't be happier with how they handled our repair. We would recommend them to anyone with a tankless water heater.

The owners were professional in every way. When I called to have a concern checked out, one of them responded within a day.

This company is amazing. Showed up on time, great communication, our Tech was Len, he was a wealth of knowledge, professional and worked every second he was here, he truly... read more went above and beyond for us!!

Needed to replace an old water heater and sent our 6 request for quotes on Yelp. Tom responded super quick and took time to answer my questions. He... read more was knowledgeable and made getting what I needed super easy. Install took a few hours with covid no contact. Clean install and super professional. Would highly reccomend these guys.

Awesome guys! I had few additional requests during water heater installation, and they nailed it. Everything looks professional.

EXCELLENT SERVICE! I cannot say enough about my experience with Tom and Steve. We had a situation where our water heater needed to be completely replaced pronto! I called and... read more chatted with Steve and they were able to service me right away. They are very professional and knowledgeable. Everything was top notch. I am grateful to have been referred to them. Highly, Highly recommend!!!

We found some leaking water underneath our water heater. Called Washington Water Heaters, they sent Dewey same day to check. The water heater was fine. It was the valve on... read more top of water heater that cracked. He immediately set up appointment for us. Within a couple of days, owner Steve came too helped replace that leaking valve and our old main valve that couldn't totally shut off water. Steve even taught me to spray foam to fill the gap preventing mice from crawl space. They charged reasonable price. The appointment scheduling was well-organized. We are very happy with their service!

We had our water heater replaced when we bought our first home. Washington Water Heaters had great customer service and was honest about our best options. The technician was fast,... read more and helped me understand all I needed to know about the heater and some additional tips about the pipes in our home. I was surprised one guy did it all on his own! Great job, and I wouldn't hesitate to reach out again.

Would highly recommend Ben and Western water heater co. He worked to trouble shoot the problem far above and beyond what others have helped and prevented me from spending thousands... read more more! Can’t say enough good things about their customer service. Their prices are also cheaper than several others I received quotes from, all good things!

I called on a Friday afternoon when our AC started dripping into a room of our spa two days after the heat wave. It reached 90 degrees inside in hours.... read more A tech came put at 5 p.m. and fixed it and showed us how to maintain our vent filters. They were so nice and our spa was cooled off by the time they left. I will always recommend them!