What surprised me the most was his patience with our old water heater install, illegal pressure relief valve install, and informing of any issues he found. If there were options to consider he made sure I was part of the decision and presented them clearly. It was his suggestion to buy a slightly different brand tank to help with the install with no additional cost to me.

Jordan from WWH was here the same day that we called. It turned out that one of our heaters had a major leak and had to be replaced. Jordan showed us all the failure points of the heater and walked us through all of our options and didn't try to up sell us to something we didn't need. After installing the new heater first thing the following day, we still didn't have hot water! Jordan came back to take a look and it turned out that there was an additional electrical issue, totally unrelated to the water heater. Jordan did some troubleshooting until he found the issue and fixed it with no additional charge saving us having to call and electrician and lots of $$.

After five estimates to install a new hot water heater, we discovered Washington Water Heaters, and are so glad we did. Their staff is professional and knowledgeable. We have a hydronic system, and Len had to walk up three flights of stairs to our condo. The water heater was installed in a timely manner. We highly recommend Washington Water Heaters.